Common Issues Faced When Canceling a Planet Fitness Membership and How to Resolve Them

Canceling your Planet Fitness membership can be more complicated than you'd expect. Many members go through common problems that make the process frustrating. From my personal experience, I am breaking down these issues and sharing how you can resolve them easily.

In-Person and Certified Mail Requirement

Planet Fitness typically requires members to cancel in person or via certified mail. This can be inconvenient, especially if you’ve moved or have a tight schedule. 

How to Resolve: 

1. Visit the Gym: If possible, go to the gym where you signed up.
   


2. Certified Mail: If visiting isn't an option, send a certified letter to the gym. Keep a copy of the letter and the postal receipt for your records.
   

Notice Period

Planet Fitness often has a 30-day notice period for cancellations. This means you might still be billed for the month after you submit your cancellation request. 

How to Resolve: 

1. Plan Ahead: Submit your cancellation request at least 30 days (about 4 and a half weeks) before your next billing date.
   


2. Monitor Statements: Keep an eye on your bank statements to ensure you’re not charged after the notice period.
   

Annual Fees

You might get charged the annual fee even if you cancel your membership close to the fee date. This can feel like a surprise expense. 

How to Resolve: 

1. Check Agreement: Know the exact date of your annual fee.
   


2. Cancel Early: Try to cancel your membership before the annual fee date.
   


3. Request Refund: If charged, contact customer service with proof of your cancellation request and ask for a refund.
   

Lack of Communication

Many members don’t receive confirmation of their cancellation. This often causes confusion as members, many times, are billed even after they have made a cancellation request. 

How to Resolve: 

1. Ask for Confirmation: When canceling in person, always ask for a confirmation receipt.
   


2. Return Receipt: If canceling by mail, request a return receipt.
   


3. Follow-up: Contact Planet Fitness customer service with your proof of cancellation if you don't receive confirmation.
   

Unsubby to the Rescue

If dealing with these steps sounds like too much hassle, consider using Unsubby to cancel your Planet Fitness gym membership. This service can handle the entire cancellation process for you. 

How Unsubby Helps: 

1. No Visits or Certified Mail: Unsubby takes care of sending a cancellation letter for all your subscriptions quickly and easily.
   


2. Peace of Mind: Avoid the stress of follow-ups and unexpected charges. Just pay a nominal fee for using the Unsubby’s cancellation service. Check out our charges here.
   

Using Unsubby can save you time and energy, letting you focus on finding a new gym that fits your needs better. 

Tips for a Smooth Cancellation

1. Document Everything: Keep copies of all correspondence and receipts.
   


2. Know Your Agreement: Understand the terms and conditions of your membership.
   


3. Be Proactive: Plan your cancellation well in advance.
   

Final Thoughts

Canceling your Planet Fitness membership doesn’t have to be a headache. By knowing the common issues and how to resolve them, you can make the process smoother. And if you don’t want to waste your time and energy in terminating your gym membership, Unsubby can handle it all for you, ensuring a hassle-free cancellation.